Ninety Plus respects your privacy and is committed to protecting your personal data.
Privacy Policy last updated: 29 September 2026
1. Who We Are
Ninety Plus Clothing
For the purposes of applicable data protection law, Ninety Plus is responsible for the personal information we collect and use through the Website.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us via email at [email protected].
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Billing and delivery address
- Telephone number, where provided
- Details of products you purchase
- Order and transaction information
- Information you provide when contacting us
We only collect information that is reasonably necessary to operate our Website, process orders, provide customer service and comply with our legal obligations.
3. How we collect your information
We may collect personal information when you:
- Visit or browse our Website
- Place an order
- Contact us
- Submit information through our Website
- Correspond with us by email
- Interact with our website or social media pages
Our online store is operated using Big Cartel. Big Cartel provides the ecommerce platform on which our website operates and may therefore process or hold information submitted through our online store.
We do not otherwise sell, rent or share customer personal information with third parties.
If anyone contacts you claiming to be us from any platform outside of our main email or social media platforms, this is not us. We will only directly make contact via Instagram DM or our main email address.
4. How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Communicate with you about your orders
- Provide customer service
- Deal with returns, refunds and exchanges
- Respond to enquiries
- Maintain appropriate business and financial records
- Prevent fraud or misuse of our Website
- Operate and maintain our Website
- Comply with our legal obligations
- Establish, exercise or defend our legal rights
We will only use your personal information where we have a lawful basis for doing so.
5. Lawful basis for processing
Where UK data protection law applies, we may process your personal information on the following bases:
Contract: Where processing is necessary to process and fulfil an order or provide a service you have requested.
Legal obligation: Where we are required to process or retain information to comply with applicable laws, accounting requirements or other legal obligations.
Legitimate interests: Where processing is reasonably necessary for us to operate our business, provide customer service, maintain Website security or protect our legal rights.
Consent: Where we ask for your consent for a particular use of your information and consent is the appropriate lawful basis.
Where we rely on consent, you may withdraw that consent at any time.
6. Who has access to your information?
We do not sell, rent or otherwise share your personal information with third parties for their own purposes.
The online store is operated using Big Cartel, which may process or hold customer information as part of providing its ecommerce platform and related services.
Apart from Big Cartel and where disclosure is required by law, we do not knowingly provide customer personal information to other parties.
7. Payment information
Payments made through the website may be processed through the payment facilities such as Stripe available through our ecommerce platform.
We do not intentionally store complete payment card details on our own systems.
Payment information may therefore be processed by the relevant payment service as part of completing your transaction. Any such processing is subject to the applicable provider's own privacy terms.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website operate correctly and remember certain information.
Because our website is operated using Big Cartel, certain cookies may be used to provide essential ecommerce functionality, such as shopping-cart and checkout functionality.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, we may retain order and transaction information for as long as necessary to:
- Fulfil and support your order
- Deal with returns, refunds and customer enquiries
- Meet legal, accounting and tax requirements
- Establish, exercise or defend legal claims
When information is no longer required, we will take reasonable steps to securely delete or otherwise dispose of it.
10. International transfers
Because our website is operated using Big Cartel, personal information may be processed or stored by Big Cartel in locations outside the United Kingdom.
Where applicable, appropriate safeguards will be used in accordance with UK data protection law.
For further information about how Big Cartel handles personal information, please refer to Big Cartel's own privacy policy.
11. Your rights
Depending on the circumstances and applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to certain processing
- Request transfer of certain personal information to another organisation
- Withdraw consent where we rely on consent as our lawful basis
To exercise any of these rights, please contact us via email at [email protected] or through Instagram DM @ninetyplus.clothing.
We may need to verify your identity before responding to a request.
12. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully.
13. Children's privacy
Our Website is not directed at children and we do not knowingly collect any personal information from children where doing so would be unlawful.
14. Security
We take reasonable measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.
However, no online service can be guaranteed to be completely secure.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal requirements.
Any changes will be posted on this page and the "Last updated" date will be amended accordingly.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through email or Instagram DM.